Effective Date: Immediate

At supersavermall.com, we strive to ensure your satisfaction with every purchase. If you are not satisfied with your purchase, please review our refund policy below.

1. Company Information
Website: supersavermall.com

2. Eligibility for Refunds
Refunds are available under the following conditions:

Wrong Items: If the seller sends the wrong items.
Damaged Items: If the buyer receives items in damaged condition. Buyers must provide photographic proof of the damaged items within a 14-days time frame.

3. Time Frame
Refund requests must be made within 14 days of receiving the item.

4. Non-Refundable Items
The following items are not eligible for refunds:

Perishable goods
Custom products
Digital downloads

5. Return Process
Contact Support: Buyers must contact our support team at support@supersavermall.com before initiating a return. This allows us to address the problem and attempt to resolve it amicably.
Provide Proof: If the buyer still wishes to initiate the return process, they must provide relevant information, including photographs showing proof that the items were damaged upon receipt or that the wrong items were received.

6. Return Shipping
Seller Responsibility: The seller is responsible for return shipping costs if the seller sent the wrong items or if the buyer received the items in damaged condition. Buyers must provide photographic proof of the items.
Contact Support: Buyers must contact support before initiating return shipping.

7. Refund Processing
Refunds will be processed within 14 working days once the returned item is received in unused condition and in its original packaging.
Customers will be notified via email once their refund has been processed.

8. Refund Method
Refunds will be issued via the original payment method.

9. Contact Information
For refund-related inquiries, please contact us at:

Email: support@supersavermall.com

10. Additional Provisions
All items shipped out will have a valid tracking number.
No refunds will be entertained if the items have been delivered to the given address as per the tracking information.

By purchasing from supersavermall.com, you acknowledge that you have read, understood, and agree to this refund policy.